Head Of Technical Operations - Managed Services

Salary: £60000-£65000 (Extras: FULLY COMP)
Location: Surrey (South East)
Category: IT Management

UK Leading Network Integrator powering ahead of the competition with some land mark managed services projects. Now in an exciting phase of growth have an opening to back fill a Head of Technical Operations. You will 2nd line manage a team of over 50 CISCO / Juniper Network engineers via managers across Support, Field Engineering and OSS. Deliver a market leading technical support function through effective management, support and development of technical operations resource in order to enhance customer satisfaction and confidence in the company’s technical capability. Provide a source of technical advice and recommendations for the Executive Management Team based on knowledge, experience and operational activity to ensure that technical operations is integrated within the overall plans for the business, being able to apply good influencing skills where appropriate. Ensure that technical requirements are met by ensuring there is a balanced portfolio of skills and accreditations across the team and maximise benefits from vendors in relation to technical training and knowledge base. Own the service matrix from a knowledge perspective and manage changes to ensure that technical resources have the appropriate level of technical expertise and behavioural competency to deliver against the matrix and continue to provide top quality technical service to our customers. You will be a driven and focused man manager, with proven technical operational management skills leading teams of at least 25 Engineers within a Network Integrator / Network Services business Managed Services Business. Technical Support Manager, NOC Director, Engineering Manager, Technical Operations Manager For more information please send your CV