Service Desk Team Leader / Incident Manager

Salary: £30000-£35000 (Extras: 25 days )
Location: Surrey (South East)
Category: IT Service Management & IT Asset Management

Incident Manager, ITIL Service Desk Manager, Incident Management, Customer Management Team Leader, Service Manager. Leading managed services business based in Camberley require a Customer Management Team Leader to manage a BAU team of 8 Service Desk Analysts. The objective of the Service Desk Team Leader role is the setting, monitoring and improvement of base-line standards of service and the continuing development of the skills and quality of the function to meet future business needs. The Team Leader will ensure the team members take ownership for an incident and be the customer’s single point of contact for that incident. You will be a ITIL qualified working in an Incident Manager / Problem Manager / Service Desk Team Leader / Manager , Service Manager role which has strong Incident Management emphasis. You are fully experienced in Process Management (ITIL Process Maturity Matrix), Escalation Management, People Management, Performance Management, Service Improvement, People Management / Supervisory, Incident reports, Incident Management. For more information please send your CV